FREE SHIPPING ON ORDERS OVER £150 TO THE UK, USA, AND EUROPE

Your cart

Your cart is empty


Not sure where to start?
Try these categories:

SHIPPING INFO

RETURNS

We are happy to accept returns, any garment that is unworn and still fitted with all security tags and labels and that is despatched to us within 14 days of receipt by you.

UK Returns

Simply email us for the return address at info@grass-fields.com with your order number and the reason why you wish to return your item(s).

USA Returns

In order to return your garments you MUST have access to a printer.

You will be able to process your return on the portal from 5 days after receiving your parcel.

Please allow this time for the portal to update with your details. Once you have sent the item(s) could you please provide us with proof of shipping AND/OR tracking number!

Here are the steps you need to follow to send any items back to us:

1. Click here, or copy & paste the following URL to access our online returns portal - http://parcelreturn.com/Grassfields/Booking/QuickReturn
2. Log in using the following details - your order number (# must be included); your zip code; your full name (as shown on the shippinglabel).
3. Enter the requested details on the next page.
4. Read & accept T&C’s.
5. Print the return label once generated.
6. Wrap your item/s & this completed return form.
7. Securely attach the return label.
8. Take your parcel to your local depot and pay the postage fee.Once you have sent the item(s) please provide us with proof of return AND tracking number (Without this the processing of your return will be delayed).

Once we receive the item(s), we shall then proceed to send you a Store Credit via email. Sale items can only be returned for STORE CREDIT.

Please note Store Credit’s will not include any previous shipping costs.

Upon receipt it takes about 3-5 working days to process your return.

All payments will be credited back to the original purchaser’s credit card.

EXCHANGES

We do not offer direct exchanges. Exchanges can be facilitated by using a STORE CREDIT.

Our reasoning is simple. Our clothes are in high demand and if you send back the item you want to exchange, there is no guarantee we will have what you want at that time. However, return your package by following the normal return procedure. We will issue you a store credit once we've received your return. That way, you may use the credit towards the correct item/size or for another item. Simply email us at info@grass-fields.com with your order number.You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.We aim to process all returns within 5 working days of receipt. Please note this may take slightly longer during busy periods.

Sale Items

Sale items or items purchased in the sale section can be returned for STORE CREDIT only. Please email info@grass-fields.com with your order number

Didn't find your answer?

Don't hestitate to contact us

x