We are happy to accept returns, any garment that is unworn and still fitted with all security tags and labels and that is despatched to us within 14 days of receipt by you.
Simply email us for the return address at firstname.lastname@example.org with your order number and the reason why you wish to return your item(s).
In order to return your garments you MUST have access to a printer.
You will be able to process your return on the portal from 5 days after receiving your parcel.
Please allow this time for the portal to update with your details. Once you have sent the item(s) could you please provide us with proof of shipping AND/OR tracking number!
Here are the steps you need to follow to send any items back to us:
1. Click here, or copy & paste the following URL to access our online returns portal - http://parcelreturn.com/Grassfields/Booking/QuickReturn
2. Log in using the following details - your order number (# must be included); your zip code; your full name (as shown on the shippinglabel).
3. Enter the requested details on the next page.
4. Read & accept T&C’s.
5. Print the return label once generated.
6. Wrap your item/s & this completed return form.
7. Securely attach the return label.
8. Take your parcel to your local depot and pay the postage fee.Once you have sent the item(s) please provide us with proof of return AND tracking number (Without this the processing of your return will be delayed).
Once we receive the item(s), we shall then proceed to send you a Store Credit via email. Sale items can only be returned for STORE CREDIT.
Please note Store Credit’s will not include any previous shipping costs.
Upon receipt it takes about 3-5 working days to process your return.
All payments will be credited back to the original purchaser’s credit card.